Reference

Legal terms for your sea33 account

sea33 sets out clear Legal terms for account access, wallet records, data use and policy requests before you open your account.

Account termsData requestsPolicy contact
sea33 Legal terms for your sea33 account
POLICY HELP

Get help with Legal questions

A clear support route matters when a Legal question affects your account or wallet status.

Account access For a Legal question about phone verification or account entry, send the profile phone…
Wallet records When DANA, OVO, GoPay or QRIS status needs checking, attach the payment reference and…
Data requests For a Legal request to correct, access or remove eligible account data, describe the…
DATA PRACTICE

How sea33 handles Legal duties

Our Legal process is designed around traceable account actions rather than vague promises.

Data handling

We use account and transaction data to operate the requested service, check account ownership and connect payment records to the…

Cookies

Cookies can keep a verified session connected while you move from the mobile login page to the lobby.

Account security

Phone verification is part of the account path before entry.

Record retention

We retain selected account and payment records for the period needed to operate the account, resolve disputes and meet applicable…

Who to contact

Use the account support route for questions about Legal wording, access status, payment evidence or data handling.

Request changes

You can ask us to correct eligible profile data or clarify how a record is used.

Answers before opening your account

These Legal answers cover the questions we expect before an Indonesian account is opened or a wallet record is queried. They explain the account step, local access wording, payment evidence and the route for data requests. Read the terms shown during account creation as well, because the applicable wording can depend on your location and account status.

The Legal page covers account access, phone verification, data handling, cookies, payment records, retention and policy contact. It explains how we handle requests linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Yes. Access depends on local law, and eligibility can vary by location or account status. We show the applicable account path where local law permits, so check the terms displayed for your region before continuing.

Phone verification helps connect account access to the profile owner and supports checks when a payment or data request is raised. Complete that step before entering the lobby, and do not share verification codes with anyone.

We use the payment reference, amount and account details available from the transaction to match a DANA or QRIS record with the correct cashier entry. If a status is unclear, send the receipt reference through the support route.

You can request correction of eligible account data through the policy contact route. Include the profile phone number and describe the field that needs changing. We may verify account ownership before confirming whether the update can be made.

We keep selected payment and account records for the period needed to reconcile transactions, handle account questions and meet applicable duties. If you want a retention clarification, send the request with the relevant transaction reference.

Use the support path shown inside your account, or the contact route displayed on the sea33 site if you cannot sign in. State whether your question concerns Legal wording, access, data or a wallet record.